Fast, situation-specific help. Choose the problem that matches what happened.
Use Samsung Find or SmartThings Find first. If the phone cannot be recovered, protect the account and contact your carrier.
Lost iPhone: What to Do FirstStart with Apple Find My. You can use iCloud Find Devices from a browser even when the missing iPhone is your trusted device.
Lost Android Phone: Find, Secure or Erase ItGoogle Find Hub can help locate, ring, mark as lost, or—when necessary—factory reset a missing Android device.
Lost iPhone That Is Dead or Offline: What You Can Still DoA dead or offline iPhone may still show a recent or last-known location. Do not assume that “offline” means there are no useful next steps.
I Don’t Have My Phone: How Do I Function Without It Today?You know where your phone is—or at least you are not trying to locate it. Your problem is getting through the day without access to the device.
Phone Stolen While Traveling: What to Do NowYour priorities are to secure the device, protect the phone number and accounts, and restore the connectivity you need for the trip.
Can’t Get a Verification Code Because You Don’t Have Your PhoneLosing access to the phone does not necessarily mean losing the account. The correct recovery method depends on the service.
Lost Phone + 2FA or Authenticator: How to Get Back Into Your AccountsWork through each account using its official backup and recovery options. There is no universal safe shortcut around two-factor authentication.
Lost or Broken Phone: How to Move Your Number or eSIMYour phone number belongs to your carrier service, not to the physical handset. The exact transfer process depends on the carrier and device.
Phone Stolen: What to Do in the First 10 MinutesMove quickly, but in the right order: lock the device, protect the cellular line and accounts, and avoid creating new security risks.