Replacement / eSIM

Lost or Broken Phone: How to Move Your Number or eSIM

Your phone number belongs to your carrier service, not to the physical handset. The exact transfer process depends on the carrier and device.

🛡️ We never ask for your password, passcode or verification code.

Quick access to official tools

What to do now

1Secure the missing device first

If the old phone is lost or stolen, lock it and report it before concentrating on the replacement.

2Sign in to your carrier directly

Use your carrier’s official website or support channel to learn its current SIM/eSIM replacement procedure.

3Verify the replacement device

Make sure the new phone supports your carrier and the appropriate SIM or eSIM method.

4Test calls, texts and authentication

After activation, confirm essential services work before relying on the new device for account recovery.

Once the emergency is under control

Depending on your situation, you may need a replacement phone, portable charger, tracker, travel connectivity or device protection. Recommended products and services will always be separated from official security actions and clearly disclosed when a link may earn a commission.